When it comes to learning technology, success isn’t just about rolling out a platform - it’s about making sure your people actually want to use it and that there is a clear Return on Investment to your business.
That’s why collecting feedback from your end users - the people engaging with Learn Amp on a regular basis - is so important. Understanding how your learners experience the platform, and its content, gives you the insight to continuously improve how you use your tool and how you deliver learning across your organisation. This is an incredibly important step in being able to communicate the value of Learning and Development to the wider organisation.
At Learn Amp, we’re not only here to help you gather that feedback - we also help you interpret it. Through Net Promoter Scores (NPS), surveys, and regular Quarterly Success Reviews, we make sure you have the insights you need to create a learning experience your people love.
In this blog we’re going to talk about why feedback matters, different ways of collecting feedback, and ultimately how best to ‘close the loop’ – more on that later.
No two organisations use Learn Amp in the same way. Your goals, your structure, and your culture all shape how your people engage with learning.
That’s why user feedback is so valuable. It helps you understand how people are actually using the platform, what content resonates most, and where there are opportunities to evolve your approach.
Collecting and acting on feedback helps you answer questions like:
Ultimately, feedback helps you align Learn Amp more closely with your people and your culture — turning it into a platform they use not because they have to, but because they want to.
One of the simplest and most effective ways to measure user sentiment is through Net Promoter Score (NPS) - and we collect this directly in Learn Amp for you.
Once every 90 days we request NPS feedback from your end users directly in Learn Amp to measure how likely they are to recommend the Learn Amp experience to a colleague. This gives you a clear, data-driven view of engagement and satisfaction across your learner base.
We’ll be sure to keep you updated of any major changes to your NPS, but you’re welcome to request this at any time. This means you can always have up-to-date insight into how learners are feeling about the platform and how that’s evolving over time.
Tracking NPS helps you spot trends: is engagement rising after new content launches? Do certain teams score higher because of how they’re using Learn Amp? These patterns can reveal quick wins and areas for deeper improvement.
While data gives you the numbers, learner feedback gives you the “why.”
Speaking directly to your end users, from your most engaged to least engaged, helps uncover the stories behind the scores. Learners can tell you which courses inspired them, what features they love, and where they struggled.
For example, if users report difficulty finding certain types of content, you might explore tagging or discoverability improvements. If they praise a particular course format, such as live events, you can replicate that approach in future content.
By combining these insights with Learn Amp’s analytics, you get both the what and the why - and that’s where real impact happens.
To capture feedback across your organisation at scale, Learn Amp’s survey feature is your best friend.
You can use surveys to ask focused questions about the user experience, platform features, or content quality. Examples include:
Surveys help you stay close to your learners and proactively identify opportunities to refine your approach. They’re also a great way to test changes - for example, after launching a new learning pathway or introducing a new piece of content. We see some customers use surveys at the end of learnlists, after events, or even as a fixed widget on a dashboard ready to collect feedback any time – a bit like a comment box at a hotel!
Collecting feedback is only meaningful when you act on it and show your people that their input leads to improvement. This is called closing the feedback loop and is something that we regularly do at Learn Amp. You might have also seen this before in other software you’ve used: “you asked, we listened!” and a new feature or update that reflects this. It helps the learner feel heard.
This is where the magic happens:
Collect > Analyse > Act > Communicate Back (Close the loop)
If learners share that navigation could be clearer, consider updating your dashboard layout or featured content. If feedback shows that users love short videos, create more of them.
The more you respond to feedback, the more engaged your users become. They see that their voice matters, and that Learn Amp evolves around their needs.
Consistent feedback collection doesn’t just improve platform performance - it strengthens your culture of learning.
When people see that their feedback shapes how learning happens, they become more invested in it. They move from passive users to active participants, driving the learning culture forward.
Through Learn Amp’s analytics and reporting, you can track these shifts from engagement rates to content completion and see the cultural impact of listening to your people.
Your learners are your best source of truth. Their feedback tells you what’s working, what could be improved, and where the next opportunity lies.
By collecting and acting on this feedback, you can continuously evolve how you use Learn Amp, ensuring it stays aligned with your people and your goals.
We’ll be with you every step of the way - gathering feedback, surfacing insights, and helping you turn them into action. Because when you listen to your learners, L&D ever stops improving.