Learning & Development
5 minute read

L&D Has Become a Cost Centre—And It's Our Own Fault

L&D teams keep getting cut because too many still behave like cost centres.

We talk about business impact, but report completion rates.
We want strategic influence, but operate like internal content providers.
We ask for budget — but can’t show outcomes.

It’s no surprise we’re first on the chopping block.

And the uncomfortable truth?
That’s on us.

L&D isn’t strategic until it earns it

Too much of today’s L&D work is reactive.
Someone asks for a training session? We build it.
New onboarding programme? Here’s a slide deck.
AI disruption? Let's add some courses to the LMS.

But we don’t stop to ask:

  • What skills are we trying to build?

  • How does this tie to performance or progression?

  • What would success actually look like — for the individual and the business?

So we end up being measured on inputs.
And when budgets shrink, we’re seen as expendable.


Vanity metrics aren’t helping your case

It’s still common to see L&D reports proudly list:

  • “10,000 hours of learning completed”

  • “92% course completion rate”

  • “100% attendance at induction”

But none of that tells leadership what they really want to know:

  • Are we closing skill gaps?

  • Are teams becoming more effective?

  • Are we accelerating onboarding or performance?

This is where most platforms fall short too. LMS tools were built for compliance — not capability.

They track content, not context.
Activity, not improvement.
Which means even the most engaged L&D teams can’t prove their impact — because the data just isn’t there.


Strategic L&D is about capability, not content

The shift we’re seeing in high-growth SaaS businesses is clear:

L&D isn’t the owner of content anymore — it’s the architect of capability.
And that means showing up differently.

Strategic L&D leaders:

  • Map skills to business goals — and build learning journeys to close the gap

  • Integrate learning into performance — through manager feedback, peer review, and just-in-time nudges

  • Use data to influence — not just report

This is where Learn Amp plays a vital role.

Our platform helps L&D teams get clear on:

  • What skills matter in each role

  • Where the gaps are today

  • How learning is impacting performance, engagement, and readiness

And it gives you the data to show your CFO why your team deserves investment — not cuts.


What the best L&D teams are doing differently

They’re not reacting to requests.
They’re partnering with stakeholders.

They’re not delivering courses.
They’re enabling progress.

They’re not reporting consumption.
They’re proving change.

If you want a seat at the strategic table, you need to bring more than good intentions — you need evidence of impact.

With Learn Amp, you can move beyond “supporting the business” and start shaping it.

Group 18


Final thought

  • L&D isn’t exempt from scrutiny — we just haven’t been scrutinised properly.

  • To survive, we need to act — and think — like a performance function.

  • That starts with what you measure. And how you deliver.

Let’s make L&D too valuable to cut.